Privacy policy

How we collect, use and protect your personal information.

1. Introduction

El Valle Holidays (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a clear, transparent and secure way. This policy explains what personal information we collect, how we use it, and your rights.

2. Who We Are

El Valle Holidays operates holiday rentals and long-stay accommodation in and around Oliva, Valencia, Spain. If you have any questions about this policy, you can contact us at:

  • Email: hello@elvalleholidays.com
  • Location: Oliva, Valencia, Spain

3. Information We Collect

We may collect and process the following categories of personal data:

  • Contact details (name, email address, phone number).
  • Booking details (stay dates, property, number of guests, preferences).
  • Payment-related information (handled via our payment providers).
  • Communication records (emails, messages, enquiries).
  • Website usage data (IP address, browser type, pages visited, cookies).

4. How We Use Your Information

We use your personal data to:

  • Process and manage your bookings and enquiries.
  • Communicate with you before, during and after your stay.
  • Improve our services, website and guest experience.
  • Send important service updates or policy changes.
  • Where consent is given, send occasional news or offers.

5. Legal Bases for Processing (GDPR)

Under the GDPR, we process your personal data using one or more of the following legal bases:

  • Contract: To perform our obligations in relation to your booking.
  • Consent: For marketing communications and certain cookies.
  • Legitimate interests: To improve our services and prevent fraud.
  • Legal obligation: To comply with local tax, safety or reporting requirements.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes outlined in this policy, and to comply with legal or accounting requirements. After this time, data will be securely deleted or anonymised.

7. Sharing Your Information

We do not sell your data. We may share your information with:

  • Trusted service providers (hosting, email, booking systems, payment processors).
  • Property owners, where necessary to manage your stay.
  • Authorities, where required by law or for safety/security reasons.

Any third parties are required to handle your data securely and in accordance with applicable law.

8. International Transfers

Where service providers are based outside the EU/EEA, we take reasonable steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where no longer required).
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@elvalleholidays.com.

10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. However, no method of transmission or storage is 100% secure.

11. Cookies

Our website uses cookies to function properly and to help us understand how visitors use the site. For more detail on the types of cookies we use, please see our separate Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

13. Contact

If you have any questions or concerns about this policy, please email hello@elvalleholidays.com.